Shipping policy

Pak Mac – Shipping & Delivery Policy (Pakistan)

At Pak Mac, we are committed to providing a fast, secure, and transparent delivery experience for customers across Pakistan. Whether you’re purchasing a MacBook, iPhone, iPad, or accessories, our nationwide shipping service ensures your order reaches you safely and on time.

By placing an order with Pak Mac, you agree to the following shipping terms and conditions.

1. Delivery Coverage – Nationwide Shipping Across Pakistan

Pak Mac delivers to all major cities and regions across Pakistan, including Islamabad, Lahore, Karachi, Rawalpindi, Faisalabad, Multan, Peshawar, and beyond.
All shipments are handled through trusted courier partners, primarily Leopards Courier, ensuring safe and efficient delivery of your order.

Delivery Timelines:

  • Major cities & Other areas: 3–5 working days (depending on courier operations and product availability)

We aim to dispatch all paid orders promptly once payment confirmation is received.

2. Payment Terms for Delivery

To maintain security and avoid fraudulent transactions, Pak Mac does not offer Cash on Delivery (COD) for shipped orders.

All delivery orders require 100% advance payment, which can be made via:

  • Bank Transfer

  • Online Payment (via our secure payment gateway)

  • In-person payment at our Islamabad or Lahore branches prior to dispatch

3. Order Processing & Dispatch

Orders are only processed and dispatched after full payment confirmation. Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

Please note that Pak Mac is not responsible for delivery delays caused by courier logistics, natural events, or unforeseen circumstances beyond our control.

4. Receiving & Inspection Guidelines

When your parcel arrives, please:

  • Carefully inspect the outer packaging before signing the delivery slip.

  • Report any visible damage, tampering, or incorrect labeling immediately to the courier and notify Pak Mac within 24 hours of delivery.

Failure to report issues within this timeframe may affect claim eligibility.

5. Returns, Refunds & Proof Requirements

Pak Mac accepts returns or refunds only in the following valid cases:

  • Incorrect item shipped

  • Product is DOA (Dead on Arrival)

To process a claim, customers must provide unboxing video proof showing:

  1. The sealed parcel before opening

  2. The entire unboxing process

  3. The product received and its condition

Important:

  • Videos must be clear and unedited.

  • Claims without video evidence will not be processed.

  • Refunds (if approved) will only be issued once the returned product is received in its original packaging, with all accessories and the original proof of purchase.

Approved refunds are typically processed within 7–10 working days.

6. General Shipping Terms

  • Customers are responsible for providing accurate shipping information. Misdelivery due to incorrect details will not be compensated.

  • Shipping charges are non-refundable.

  • Pak Mac reserves the right to update this policy without prior notice, in accordance with changes in courier or company procedures.

Contact Us – Shipping & Delivery Support

For any order, delivery, or logistics-related queries, please reach out to our team:

📍 Pak Mac – Islamabad & Lahore, Pakistan
📞 +92 334 6662189
📧 shopify@pakmac.com
🌐 shop.pakmac.com

Pak Mac – Trusted Nationwide Delivery for Apple Products in Pakistan

Buy Apple MacBooks, iPads, iPhones, iMacs, and other premium gadgets from Pak Mac, with reliable nationwide delivery and authentic Apple warranty support.
Experience secure online shopping in Pakistan at shop.pakmac.com — where innovation meets trust.