Refund policy

Returns, Refunds & Proof Policy | Pak Mac Pakistan

At Pak Mac, customer satisfaction and trust are at the heart of our business. Every product we deliver—whether a MacBook, iPhone, iPad, iMac, or premium accessory—undergoes a strict quality inspection and is securely packaged before shipping.

1. Cancellation After Online Payment (Before Delivery)
If you have completed payment online using a debit or credit card and later decide to cancel your order for any reason, a 10% deduction will be applied to your refund. This deduction covers payment gateway charges, bank fees, taxes, and other non-refundable transaction costs incurred during payment processing.

2. Return of Unopened Products
If you have received your order and wish to return a sealed, unused, and unopened product due to a change of mind, a 10% deduction will be applied to the refund amount. 

3. Opened or Used Products
Products that have been opened, activated, used, damaged, or are not in their original saleable condition are not eligible for return or refund due to a change of mind.

By placing an order and making payment through our website, you acknowledge and agree to the above refund terms.

In the rare event that you receive an incorrect, damaged, or defective item, our Returns and Refunds Policy outlines a clear, transparent process to resolve your issue promptly and fairly.

When Returns or Refunds Are Accepted

Pak Mac accepts returns or refunds only under the following valid circumstances:

  • The wrong item was delivered.

  • The product is Dead on Arrival (DOA) or non-functional upon delivery.

  • The product was damaged in transit, and the issue was reported within the allowed time frame with valid proof.

Please note:

  • Returns will not be accepted for change of mind, preference differences, or user-caused damage.

  • Products that show signs of tampering or unauthorized repair will not be eligible for a refund or replacement.

  • Functional issues after regular usage must be processed through official brand or distributor warranty channels.

Mandatory Video Proof Requirement

To maintain transparency and fairness for both the customer and Pak Mac, video proof is mandatory for all return, refund, or replacement requests.

The customer must provide a clear, continuous, and unedited video recorded during the unboxing process. The video must show:

  1. The sealed, unopened parcel with the shipping label visible.

  2. The complete unboxing process from start to finish.

  3. The product received, clearly showing any defects, damages, or wrong items.

Claims submitted without valid video proof will not be processed under any circumstances.

Return and Refund Process

If your order qualifies for a return or refund, please follow the steps below:

  1. Contact Support Within 24 Hours
    Email our support team at shopify@pakmac.com within 24 hours of receiving your order. Include your order number, issue description, and video proof.

  2. Approval and Return Instructions
    Once your claim is verified, you will receive return guidelines and the designated return address from our support team.

  3. Return the Item
    Send the product back in its original packaging, including all accessories, manuals, and proof of purchase.

  4. Inspection and Verification
    Once received, our quality assurance team will inspect the returned product to verify its condition and eligibility for refund or replacement.

  5. Refund or Replacement Issuance
    Upon successful verification, a refund or replacement will be issued. Refunds generally take 5–7 working days to process, depending on your payment method and bank timelines.

Important Terms and Conditions

  • Returned items must be unused and in original, sellable condition.

  • Missing accessories, manuals, or packaging may lead to rejection of the claim.

  • Pak Mac reserves the right to decline claims that do not comply with this policy.

  • All refunds are issued only after verification of the returned product.

  • Refunds for orders paid via bank transfer or card may take several working days to reflect in your account.

Warranty vs. Return Policy

Warranty coverage is managed separately under manufacturer or distributor guidelines.
If a product develops a technical or hardware issue after use, it must be handled through the official warranty process as outlined in the Warranty & Service Policy.

Pak Mac’s return and refund policy applies only to products that are faulty or incorrect upon delivery.

Contact Us

For assistance regarding returns, refunds, or product concerns, please contact:

Email: shopify@pakmac.com
Support Hours: Monday to Saturday | 9:00 AM – 5:00 PM
Website: shop.pakmac.com

Pak Mac – Trusted Apple & Tech Store in Pakistan

Buy Apple MacBooks, iPads, iPhones, iMacs, and accessories confidently from Pak Mac, your reliable online tech store in Pakistan.
We ensure authentic products, secure nationwide delivery, and transparent after-sales support for customers across Islamabad, Lahore, Karachi, and all major cities.
Visit shop.pakmac.com to shop with confidence today.