📋 Frequently Asked Questions (FAQs) | PAK MAC

At Pak Mac, we make online tech shopping, Apple device servicing, and corporate IT procurement simple, transparent, and dependable. Whether you’re an individual upgrading your Apple device or a business managing large-scale IT operations, here are the most frequently asked questions about our products, services, and support.

`Section 1: Products, Orders, Warranties & Deliveries

1. Are all products on shop.pakmac.com original and brand new?

Yes. Every product sold on shop.pakmac.com is 100% genuine and brand new, sourced directly from authorized distributors and brand partners including Apple, HP, Dell, Logitech, Samsung, and Philips.

2. Does Pak Mac offer warranties on products?

Absolutely. All items are covered by a brand or distributor warranty, depending on the category:

  • Apple Products: Official international or local Apple warranty.

  • Other Brands: Standard manufacturer warranty.

Warranty details are always displayed on the product page for full transparency.

3. How do I claim a warranty for my device?

If your device develops a fault within the warranty period:

  1. Contact us at info@pakmac.com.

  2. Share your order number, serial number, and issue description.

  3. Our team will guide you through the authorized service or warranty claim process.

4. What is the delivery time for online orders?

  • Islamabad & Rawalpindi: 1–2 working days

  • Lahore and other major cities: 2–4 working days

  • International orders: Timelines vary by destination and courier partner

All deliveries are insured, trackable, and securely packaged through trusted logistics providers.

5. Can I pick up my order from the Pak Mac store?

Yes. Simply select “Pickup from Store” at checkout. Once your order is ready, you’ll receive a confirmation message or email.
Our retail location is in I-8/1 Islamabad, with convenient pickup facilities for local customers.

6. What payment methods are accepted?

We accept multiple secure payment options, including:

  • Bank Transfer

  • Credit and Debit Cards

  • Corporate Account Billing (for approved clients)

7. Does Pak Mac allow returns or exchanges?

Yes. Returns are accepted if the item is unused, sealed, and reported within 3 days of delivery.
For defective or damaged products, contact us immediately to arrange a replacement or warranty claim.

8. Can I place orders from outside Pakistan?

Yes. International clients can place orders by contacting our sales team directly at info@pakmac.com. We arrange global deliveries through reliable international shipping partners.

9. Are there any shipping charges?

Shipping is free within Pakistan for orders above the specified minimum value (mentioned on the website).
For international orders, costs depend on destination, package weight, and courier service.

10. How can I track my order?

Once dispatched, you’ll receive a tracking number via email or SMS to monitor your shipment in real time.

Section 2: Apple Service Centre – Repairs & Technical Support

1. Where is the Pak Mac Apple Service Centre located?

Our Apple Authorized Service Centre is located in the basement of the Pak Mac Building, I-8/1 Islamabad. We provide professional repair and maintenance services for all Apple products.

2. Which Apple devices are supported?

We offer repair and diagnostic services for:

  • MacBook Air / MacBook Pro

  • iMac / Mac Mini

  • iPhone / iPad

  • Apple Watch and accessories

3. Are repairs performed by certified technicians?

Yes. All work is conducted by Apple-trained technicians using genuine Apple parts and diagnostic tools to maintain product integrity.

4. Do you provide out-of-warranty Apple repairs?

Yes. We handle both in-warranty and out-of-warranty repairs. Out-of-warranty devices are assessed first, and customers receive a clear cost estimate before work begins.

5. Can I book a repair appointment online?

Yes. You can schedule a repair or diagnostic session by emailing support@pakmac.com or filling out the form on our Contact page.

6. How long do repairs take?

  • Minor repairs: 1–2 days

  • Complex hardware replacements: 3–4 weeks

  • Special-order parts: 3–4 weeks

We maintain full communication during the process so customers are updated at every stage.

7. Does Pak Mac offer data backup before repairs?

Yes, upon request. We always recommend that clients back up their data before submitting a device. Our team can also assist with secure data backup and recovery if needed.

8. Do you issue service receipts or reports?

Yes. Every repair includes a detailed service receipt and diagnostic report listing replaced components, service notes, and applicable warranty details.

Section 3: Corporate & B2B Services

1. What corporate IT services does Pak Mac provide?

Pak Mac delivers end-to-end IT procurement, deployment, and after-sales support for businesses, government departments, educational institutions, and international organizations operating in Pakistan.

2. Can international companies purchase from Pak Mac?

Yes. We work with global businesses and provide procurement, configuration, and delivery to more than 30 countries, supporting remote teams and distributed workforces.

3. Does Pak Mac manage bulk orders?

Yes. Our corporate division handles bulk hardware supply, configuration, and delivery for offices, schools, and enterprises. A dedicated account manager oversees each order from quotation to installation.

4. Which industries does Pak Mac serve?

We provide IT and Apple hardware solutions to:

  • Healthcare and Hospitals

  • Government and Public Sector

  • Education and E-Learning Institutions

  • IT and Software Companies

  • Retail and E-Commerce Businesses

  • Corporate Enterprises

5. How does Pak Mac support remote employees?

We help organizations equip their remote teams with:

  • Pre-configured Apple or Windows devices

  • Global shipping and local warranty options

  • Ongoing technical support and service coordination

6. How can businesses contact Pak Mac for corporate partnerships?

Email us at info@pakmac.com or call +92 51 4257167.
Our corporate sales team will assist with quotations, contracts, and customized IT solutions.

7. Why choose Pak Mac for B2B and corporate solutions?

Because we combine verified authenticity, bulk discounts, fast nationwide delivery, and comprehensive after-sales support, making Pak Mac one of Pakistan’s most trusted technology suppliers for both Islamabad and Lahore.

Contact Information

Pak Mac Headquarters: I-8/1 Islamabad
Email: info@pakmac.com
Phone: +92 51 4257167
Website: shop.pakmac.com

Pak Mac – Your Trusted Technology Partner in Islamabad & Lahore

Pak Mac is a leading Apple reseller and IT solutions provider serving individuals, businesses, and institutions across Islamabad, Lahore, and throughout Pakistan. From Apple device repairs to enterprise-level hardware supply, we’re committed to authenticity, reliability, and customer satisfaction.